Click on the link below  to see our monthly statistics:

How are we doing December 25.docx

How are we doing November 25.docx

How are we doing October 25.docx

How are we doing Sept 25.docxHow are we doing Sept 25.docx

How are we doing August 25.docx

How are we doing July 25.docx

How are we doing June 25.docx

How are we doing May 25.docx

how are we doing April 25.docx

How are we Doing March 25.docx

How are we Doing February 25.docx

How Are we Doing January 25.docx

How Are We Doing December 24.docx

How are We Doing November 24.docx

How are We Doing October 24.docx

How Are We Doing September 24

How Are We Doing August 24

How are We Doing July 24

How are We Doing June 24.pdf

How are We Doing May 24.pdf

How are We Doing April 24.pdf 

How are We Doing March 24.pdf

How are We Doing February 2024.pdf

How are we doing Ty Bryn Jan 24.docx

How are we doing_Sept 23 - Dec 23.pptx

Have you been seen by a member of the clinical team in recent days, weeks or months.  If you would like to complete the Patient Satisfaction Survey by clicking this link https://www.surveymonkey.co.uk/r/WY3FSV8 your comments will be collated and reviewed at the end of each financial year and a report submitted into the Health Authority with suggestions for improvement.  Please note that not all the questions need to be answered and some are duplicated which you can just skip over.  We welcome your views good or bad to ensure that we provide the best possible service to our patients.  Ty Bryn and Machen Surgeries are classed as one surgery.

For previous patient satisfaction surveys click on the link below:

Patient Satisfaction Survey March 2023

Patient Survey 2023.2024 Ty Bryn (002).pdf

Patient Access Survey Ty Bryn 24-25.pdf

Access Standards

Aneurin Bevan University Health Board ACCESS STANDARDS 2019

 On the 20th March 2019 the Minister for Health and Social Services announced the Access to In-Hours GMS Services Standards set out below:

• Practices have the appropriate telephony systems in place to support the needs of people’s needs and avoid the need to call back multiple times. Practices will check that they are handling calls in this way.
•  People receive a prompt response to their contact with a GP practice via the telephone. 
• People receive a bilingual information on local and emergency services when contacting a practice.
• People can use a range of options to contact their GP practice and to make an appointment.
• People are able to email a practice to request a non urgent consultation or a call back.
• People are able to access information on how to get help and advice.
• People receive the right care at the right time in a joined up way that is based on their needs
• Practices understand the needs of their patients and use this information to anticipate the demand on its services.