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Complaints Policy

If you feel that you have cause for complaint we would rather hear from you than you remain dissatisfied. Many complaints can be resolved by an informal discussion with our Practice Manager Cath Hutton. However, we also offer a formal Practice Complaints Procedure to deal with comments, suggestions and complaints about the service we provide. The Practice Manager will give you further information. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

Click on the appropriate links below for further information.

Complaints Leaflet Ty Bryn

Gweithio i wella

Putting Things Right

 

The Bryn
Trethomas
Caerphilly
CF83 8GL
Day Opening hours
Tuesday 23 April
8am to 8pm
The Crescent
Machen
CF83 8ND
Day Opening hours
Tuesday 23 April
8:30am to 1pm