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Practice Policies

Freedom of Information

Welcome to the Publication Scheme for Ty Bryn Surgery

This is a guide to the Publication Scheme for this surgery in which each of the following practice as a partnership.

Dr D S Bailey (male) MB BCh DRCOG (Wales) 1981

Dr G P Davies (male) MB BCh (Wales) MRCOG MFFP 1982

Dr D H Lewis (male) MB BS MRCGP (London) 1988

Dr W N Chaudhry (male) BSc BCh DRCOG MRCGP DPD (Wales) 1989

Dr D A Edwards (male) BSc MB BCh DCH MRCGP (Wales) 1995

Dr T L Gordon (female) MB BCh MRCGP DFFP (Wales) 1995

Dr S M West (female) MB BCh MRCGP DRCOG (Wales) 1994

Dr M A Palmer (female) MB BCh DCH MRCGP (Wales) 1998

Dr E C Davies (female) BSc MRCGP (Wales) 2013

Dr P L Meredith (female) MB ChB MRCGP (Wales) 2007

Dr G T J Prior (male) MB BS BSc (Hons) DPD (London) 1989

Dr R E Kalynka (female) MB ChB (Liverpool) 2007

Mrs M Ballard (female) Nurse Clinical Partner

Introduction

This Publication Scheme is a complete guide to the information routinely made available to the public by this Practice. It is a description of the information about each of the General Practitioners and the Practice itself which we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

How much does it cost?

The publications are all free unless otherwise indicated within each Class.

How is the information made available?

The information within each Class is available in hard copy from our Practice Manager Mandy Samuel.

Rights of Access to Information

At the present time, in addition to accessing the information identified in the Publication Scheme, you are entitled to request information about Ty Bryn Surgery under the Code of Practice on Openness in the NHS issued by the Welsh Office in 1995. Hard copies of the Code of Practice are available free of charge from the NHS Wales Department of the Welsh Assembly Government. The information is also available on the Department of Health website www.doh.gov.uk. Sometimes some, or all, of the information cannot be provided and we will explain the reasons why when this happens.

The Freedom of Information Act 2000 recognises that everyone has the right to know how public services, such as NHS Wales, are organised and run, how much they cost and how you can make complaints if you need to. You have the right to know which services are being provided, the targets that are being set, the standards of service that are expected, the results achieved and how decisions are made.

From January 1st 2005 the Freedom of Information Act will require all General Practices to respond to requests about information they hold, and it will create a right of access to that information. The rights to request and access this information are subject to some exemptions which a General Practice have to take into consideration before deciding what information can be released.

The Environmental Information Regulations which came into force in 1993 set the standard for the release of information about the environment in which we live and work. These are likely to be strengthened within the next eighteen months under a European Union Directive. Until the new Regulations come into force, information relating to the Environment can be requested using the existing Regulations and the Code of Practice on Openness.

Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact: Mandy, Practice Manager, Ty Bryn Surgery, The Bryn, Trethomas, Caerphilly. CF83 8GL

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to:

Mandy Samuel 
Practice Manager 
Ty Bryn Surgery 
The Bryn 
Trethomas 
Caerphilly 
CF83 8GL 

CLASSES OF INFORMATION

All information at the Ty Bryn Practice is held, retained and destroyed in accordance with NHS Wales guidelines. Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the Welsh Code of Practice on Openness in the NHS or The Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons relate to the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to all Classes within the Publication Scheme.

The information on this Scheme is grouped into the following broad categories:

      1. Who we are

Partners
Dr D S Bailey, Dr G P Davies, Dr D H Lewis, Dr W N Chaudhry, Dr D A Edwards, Dr T L Gordon, Mrs M Ballard, Dr S M West, Dr E C Davies, Dr M A Palmer and Dr P Meredith
Salaried Doctors
Dr G L Penrose

Practice Staff 
Practice Manager Mandy Samuel responsible for the effective administration of the practice. 
Receptionists 
Receptionists make appointments for patients, book ambulances, process repeat prescriptions, deal with any queries from Doctors and Patients. 
Secretaries 
Secretarial staff carry out secretarial duties on behalf of the Doctors. 
Non Clinical Staff 
A small team provide total administrative support for the practice, releasing reception staff and clinical personnel to dedicate their time to the patient. 
Practice Nurses 
Practice Nurses provide a comprehensive service for our patients, dealing with, for example, wounds and dressings, blood and urine samples, vaccinations, cervical screening, and all aspects of health promotion. 
Phlebotomist 
This lady is responsible for taking blood samples at the practice. 
Community Nurses 
Community nurses provide expert nursing in the patients home. 
Health Visitors 
Health Visitors are available to help with any health need, including child care. 
Community Midwives 
The Midwives attached to the practice work with the doctors to provide care for mothers before and after birth. 
Specialist Nurses 
There are a number of specialist nurses attached to the practice who work closely with the doctors, to provide additional support to our patients, such as community psychiatric nurses, continence advice nurses, Macmillan nurses.

  1. Our Services 
    We provide under contract to NHS Wales a variety of services, which are itemised in our Practice Booklet which you can obtain from our reception staff.
  2. Financial and funding information
    The practice receives funding from the Business Service Centre and Aneurin Bevan Health Board in line with NHS fees and allowances.

Regular publications and information for the public 
Information leaflets regarding the services that we provide to our patients are available from reception

Complaints 
We try to provide the highest standard of service to our patients as possible, but if there are times when you feel this has not happened. Please contact reception who will provide you with information about our complaints procedure.

  1. Our policies and procedures
    Individual leaflets are available from our Practice Manager.

Publication Scheme 
We will publish any changes we make to this Publication Scheme, the criteria on which our information management policies are made and a referral point for all enquiries regarding information management in the General Practice. We will also publish any proposed changes or additions to publications already available and information regarding our policy in relation to charging for information.

Cost of Information 
For the most part, we will charge you only for hard copies or copying onto media (e.g. CD ROM). Some information is available free, but for others there may be a charge. The charges will vary according to how information is made available. Charges are in accordance with BMA rates.

  1. a) Via the General Practice/Local Health Board /Trust Web Site ? Free of charge, although any charges for Internet Service provider and personal printing costs would have to be met by the individual.

For those without Internet access, a single print-out as on the website would be available by post from Ty Bryn Surgery or by personal application at the reception desk at Ty Bryn General Practice.

However, requests for multiple printouts, or for archived copies of documents which are no longer accessible or available on the web, may attract a charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance. We will not provide printouts of other organisations websites.

  1. b) Leaflets and brochures - free of charge on, for example, services we offer to the public. A list is available from the reception desk.
  2. c) Glossy or other bound paper copies, or in some cases a CD Rom, video or other mediums, are available for a charge as stated in our publication list(s) available from our receptionists.

E-mail will be free of charge unless it says otherwise.

The charges will be reviewed regularly and be in line with other NHS organisations.

Useful Resources

Web sites: 
www.informationcommissioner.gov.uk 
This is the web site of the Information Commissioner.

www.lcd.gov.uk 
This is the web site of the Lord Chancellor?s Department.

www.wales.nhs.uk/foi 
This is the web site for NHS Wales Freedom of Information.

www.nhs.foi.uk 
This is the web site for NHS Freedom of Information.

Publications

Welsh Code of Practice on Openness in the NHS www.wales.nhs.uk

FOI Act 2000 www.legislation.hmso.gov.uk/acts2000/2000036.htm

Code of Practice under Section 45 FOI Act 2000 www.lcd.gov.uk

Code of Practice under Section 46 FOI Act 2000 www.lcd.gov.uk

Statement of Fees and Allowances payable for General Medical Practitioners in England and Wales.

Copyright 
Material available through this Publication Scheme is subject to the General Practice?s copyright unless otherwise indicated. Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium provided it is done so accurately in a manner which will not mislead. Where items are re-published or copied to others, you must identify the source and acknowledge copyright status. This permit does not extend to third party material, accessed through the scheme. For HMSO Guidance Notes seewww.hmso.gov.uk/guides.htm or contact: HMSO Licensing Division, St Clements House, 2-16 Colegate, Norwich NR 3 1BQ. Tel: 01603 621000.

Your Data and Unsubscribe Your Data

The information we collect about you through the form on the practice website is to allow us to contact you periodically by email.

You can removed yourself from this email list by unsubscribing the email address you first entered in the form below.

If you are unable to do this please send a written request to the Practice Manager with the email address and your name and this can be done manually on your behalf.

All the email newsletters that you are sent have an option to automatically remove your email address (unsubscribe).

Your data is stored securely on our secure servers based in the UK. It is not stored within the NHS.

Your email address is not shared with ANYONE outside the Practice or used for ANY other purpose.

It is our duty to take care of and ensure the security of your personal data and we take that responsibility data very seriously.

We conform to the 8 principles of the data protection act, all the detail is available on the government website here:

http://www.ico.gov.uk/for_organisations/data_protection.aspx

Complaints

If you feel that you have cause for complaint we would rather hear from you than you remain dissatisfied. Many complaints can be resolved by an informal discussion with our Practice Manager Mrs Mandy Samuel.However, we also offer a formal Practice Complaints Procedure to deal with comments, suggestions and complaints about the service we provide. The Practice Manager will give you further information. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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